Here are some solutions to common problems with the new Microsoft Edge.
If Microsoft Edge keeps crashing
If you can’t open Microsoft Edge, or if it opens briefly and then closes, or if you’re unable to open specific web pages, here are some things you can try.
Close other tabs, extensions, and apps
Your computer may have run out of memory, and can’t load the site while also running your apps, extensions, and programs.
To free up memory:
- Close every tab except for the one that’s showing the error message.
- Close other apps or programs that are running.
- Pause any downloads.
- Uninstall extensions you don’t need.
Make sure Microsoft Edge is up to date
Select Settings and more > Settings > About Microsoft Edge. If there’s an update available, you can apply it from here.
Scan your device for malware
For Windows 10, see the “Run a scan manually” section of Stay protected with Windows Security.
Restart your computer
Restart your computer and then try opening the page in Microsoft Edge again.
Verify that third-party security software is up to date
If you’re running third-party security software such as Norton or McAfee, open the app and check for any security updates or visit the company’s website to make sure your software is up to date.
Repair Microsoft Edge
Make sure that your browser is closed and that you have administrative rights to your device. If multiple users are logged in your device, make sure Microsoft Edge is closed for all users.
Go to Start > Settings > Apps > Apps & features.
In the apps list, select Microsoft Edge and then select Modify. If the Modify command isn’t available, it’s likely that your organization installed Microsoft Edge and is managing it for you. For help, contact your system administrator.
When prompted Do you want to allow this app to make changes to your device?, select Yes.
Make sure you’re connected to the internet and select Repair. Your browser data and settings shouldn’t be affected by repair.
Clear all browsing data
Select Settings and more > History > Clear browsing data. Select All time under Time Range; select all boxes, and then select Clear now.
If the problem continues, look for answers and report issues. Select Settings and more > Help and feedback, and then select Send feedback
